Frequently Asked Questions
Please see below a list of our most commonly asked questions. If you don't the the answer to your question below please call our national sales team on 01934 631 666 or contact us using our online enquiry form
- Are there any hidden charges or any other costs that will be charged subsequently?
- How long would a typical installation take and would it mean drilling through walls?
- How long are contract periods?
- Do you offer a free trial of your water coolers?
- If our water cooler or boiler has a problem, how long would it take to replace or repair?
- What temperature is the hot water from your hot and cold water coolers?
Are there any hidden charges or any other costs that will be charged subsequently?No, our rental price includes installation, rental, servicing, sanitisation, filter changes and any call outs. The only additional cost would be for plastic cups if they were required. All prices are subject to VAT.
How long would a typical installation take and would it mean drilling through walls?A typical installation would take less than 30 minutes provided the mains water and electric were relatively close to the proposed cooler site. Occasionally we need to drill a very small hole in walls in order to pass a small pipe, about 6mm in diameter, from perhaps a kitchen area to the proposed position.
How long are contract periods?
We don’t require long contracts. The minimum contract term is just 12 months, with no automatic rollover, and we require just three months cancellation notice thereafter.
Do you offer a free trial of your water coolers?
Yes, provided that the mains water and electric are within 3 metres of the proposed site.
If our water cooler or boiler has a problem, how long would it take to replace or repair?We guarantee that we will visit your premises within 48 business working hours of your call. Normally we can repair almost any problem there and then but very rarely we might need to replace a machine.
What temperature is the hot water from your hot and cold water coolers?
The normal water temperature from a water cooler hot tap is between 85 and 90 degrees centigrade. This is fine for making coffee or soups but is probably just a little too cold to make a good cup of tea. We always recommend one of our kitchen work surface water boilers that provide instant boiling hot water and avoid the need for a kettle, to make a perfect cup of tea.